Pittsburgh International Airport (PIT) is connecting its landside and airside terminals as part of its terminal modernization program. Paul Hoback, chief development officer for the Allegheny County Airport Authority, said one aspect planners focused on involves nature, technology and community (NATECO). One of the most important drivers in an ASQ score is ambiance of the airport. “We’re constantly looking at ways we can improve that,” he said. “This terminal modernization program is going to help us do that.”

Read more in the Airport Business Digital Magazine.